Cancellation Policy

If you're a customer

Every order on Kartzy is placed with an independent business, not with Kartzy itself — Kartzy never takes your payment, so we're not able to cancel an order or issue a refund ourselves. If you want to cancel or change an order, contact the business directly on WhatsApp as soon as possible, using the same chat your order came through. Whether a cancellation, exchange or refund is possible — and any conditions on it — is entirely up to that business and any policy they've told you about. We'd encourage every seller to be clear about their own returns and cancellations before you pay.

If you're a seller

You can close your shop or ask us to cancel your Kartzy account at any time — get in touch through our contact page or WhatsApp us directly. Cancelling stops future billing from the end of your current billing period; we don't provide a refund for the unused part of a period already paid for, except where South African consumer law requires it.

During the current free testing phase there's nothing to cancel or refund — you can simply stop using your shop, or ask us to close it, at no cost.

Orders cancelled by mistake

If a seller cancels an order on their side, any stock that was taken off is automatically returned to their shelf — no action needed from you.